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COVID-19 (Coronavirus)

Transform your smile from your home! One of the unique aspects of instasmile is that you are able to use our self impression kit in the comfort of your own home without the need to visit us in store. Once your order is placed online we then ship your impression kit direct to your door within 3-6 days. When we accept your impression our highly skilled team then manufacture your custom made veneers, and again we ship directly to your door! For more information please our FAQs

Please note due to the current global COVID-19 (Coronavirus) pandemic and in line with the WHO guidelines we have taken the decision to temporarily close our phone lines for a period of time commencing from Monday 16th March 2020 to allow our teams to work remotely.

This decision does not affect our global customer services operations and the business continues to operate as normal across the world.

Our robust Operational Excellence framework ensures that at all times we have the highest level of hygiene and infection control standards in operation across the whole business. Our teams adhere to and follow rigorous clinical standards (following World Health Organisation / Government guidelines) as well as wearing the correct Personal Protective Equipment (PPE) such as; gloves, masks, gowns, goggles, and disinfectant as well as using hand sanitisers when handling packages, impressions and final products.

The business will continue to operate as normal during this period and we will;

  • Accept new orders
  • Respond to your communications via email and live chat
  • Check photo impressions
  • Check physical impressions
  • Manufacture your veneers
  • Ship impression kits and final products

Unfortunately, there are some delays in us receiving our scheduled manufacturing materials from suppliers due to COVID-19 and courier delivery impacts which are outside of our control and we apologise for this. Rest assured we are working hard to meet current manufacturing dates but some customers may experience a slight delay with their order. As soon as your order is ready we will despatch to you and you will receive an email to advise when this happens along with the tracking information.

To contact us please use our contact form here. Our team will be responding to emails and live chats during this period, thank you.

We appreciate your patience and understanding, and we commit to providing the highest customer care and health & safety standards to our valued customers. Please stay safe everyone.

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