Is instasmile covered under warranty?
Every instasmile comes with a 30-day manufacturer’s warranty (15 days on the temporary wear Moment product), which covers any fault that may be deemed a manufacturing error. If you are unhappy with the product when you receive it, please alert us within 30 days or 15 days for the Moment product, by sending a video and/or picture of your instasmile and clearly identify the defect. We will work with you, where possible, to modify your instasmile until you are happy with it.
If your instasmile fits securely and does not require a new impression we can offer you a remake free of charge, to correct a defect. If your instasmile has a fit issue, we can offer you a free complimentary impression kit to take another impression, and a video coaching call appointment.
Due to hygiene reasons we cannot, at this point, accept returns. Please refer to the warranty chart, to see what is covered in your 30-day warranty.