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My package hasn’t arrived yet?

We track every package that leaves our instasmile office and share the tracking details with you, so it’s rare that packages are lost. However, if you’re expecting your impressions kit or your instasmile and it has not arrived within 7 working days of your dispatch email, there are a few things you can check before contacting USPS.

For example, make sure it hasn’t been signed for or left with a neighbour. If no notice of attempted delivery has been left, contact USPS as they may be storing your delivery at a local depot.

If after 14 days your package is still undelivered please use our Contact Form and our team will advise the next steps.