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Free standard delivery on all orders

My package hasn’t arrived yet?

We track every package that leaves our instasmile office and share the tracking details with you, so it’s rare that packages are lost. However, if you’re expecting your impressions kit or your instasmile and it has not arrived within seven working days of your dispatch email, there are a few things you can check before contacting us. For example, make sure it hasn’t been signed for or left with a neighbor. If no notice of attempted delivery has been left, you can contact DHL as they may be storing your delivery at a local depot.

First, try tracking your parcel with DHL online

  1. Visit mydhl.express.dhl
  2. Enter your country.
  3. Enter the Waybill number in to the ‘Track your Shipment’ box:
  4. A detailed list will then appear of where the parcel has been and its current status will be the last update at the TOP of the list.

If you are still having trouble locating your package, then contact a member of our support team.

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