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Zip - How do refunds to the customer work?

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Refunds will be processed in line with our terms and conditions, and as soon as this is completed, the refund is immediately processed by Zip (formerly Quadpay).

If the refund is in full, the customer will have any funds paid to-date refunded immediately to their card and all future instalments will be cancelled.

If the refund is partial, the refund amount will be applied to the total purchase amount, starting with the last installment.

For example, if a purchase was for $100 (4 x $25 installments) and a partial refund of $25 was issued by the merchant, Zip would cancel the 4th installment. If a refund of $50 was applied, Zip would cancel the 4th and 3rd installments.'