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What is your refund policy?

We’re really, really sorry but as INSTAsmile products are custom-made they are unfortunately non-refundable.

That said, we will always do what we can to work with all of our customers to ensure that they get the smile that they desire, therefore;

1. If you change your mind after placing your order, please notify us within 14 days and as long as you haven’t opened the impression kit then please return it to us at your own cost (Do Not Use the free postage return label supplied) and we can issue you with a full refund. The free postage return label (if included) is provided to return your impressions that have been taken only. If you return the unused kit using our free postage return label we reserve the right to charge our administration fee of $100.
If you have used the original impression kit (including spare components) and wish to cancel within 14 days we reserve the right to charge our administration fee of $100.

2. After 14 days, if you have used the original impression kit (including spare components), used our free post return label, for some reason have not managed to provide a suitable impression, and/or are deemed to have answered the smile assessment questions untruthfully then:

  • a) If you’re confident of getting the impression right next time, then you can purchase a replacement kit HERE for a small fee of $25.
  • b) Please contact our impression specialists via our Impression Coaching Hotline by calling our standard phone line and selecting the relevant option. They will be able to talk you through the process of producing a good impression and can issue a free of charge replacement kit (one free kit per order).

3. Once you have received your made-to-measure, fully customized INSTAsmile veneers, you have a 30-day manufacturer’s warranty during which to notify us of any defects. If you believe your product to be defective you must send us photographs clearly identifying the defect to us using our contact form which can be found on our website.

We cannot accept final product returns due to hygiene reasons. If the defect falls within warranty we can either remake the product for you free of charge or offer you a full refund.

Please note: we cannot accept final product returns due to hygiene reasons.

For further information please see our full terms and conditions.


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