Refund Policy

As the instasmile product is a custom made product we are generally unable to accept returns. On the odd occasion it may be necessary for us to inspect the product; in this case we will ask for you to return the product to us. Never send a product back to us without prior authorisation.

9.1 You may be entitled to cancel this contract within 3 days of receiving the Self-Impression Kit (cooling off period).

9.2 To meet the cancellation deadline, you must let us know that you wish to exercise your right to cancel before the 3-day cancellation period expires by contacting us. Our details are set out here.

9.3 We will charge a $50 restocking fee to cover our costs which will be deducted from any refund.

9.4 We will make the reimbursement to the original payment method only as you used for the initial transaction, unless we have expressly agreed otherwise.

9.5 As the product is a custom made item it is non refundable after the cooling off period.

Administration Charges

On the odd occasion, outside of the cooling off period, we may permit a refund at our discretion. Please note that the following charges would then apply:

• If you are deemed unsuitable due to providing false information during your order a cancellation fee of $155 will be applied to any refund.

• If you have provided the correct information during your order and our Technicians deem you unsuitable then you will be entitled to a full refund.

• If we agree to cancel your order prior to manufacture then there will be a cancellation fee of $155 applied to any refund.

If a product is deemed defective on receipt and you have provided the necessary evidence then you must allow us to remake the product for you.

Please be aware that in certain circumstances where our administration and or service costs have not been covered then we reserve the right to charge an amended administration fee to cover our costs.

Please note that all refunds will be made to the original payment method used at point of order. We are unable to refund via any other means. Once approved it can take up to 14 days for refunds to be repaid.