How do I send my impression kit back to you?
All original impression kits have a free returns bag included for you to use to send your completed impressions back to us.
1. Place your impressions in the clear medical bag provided
2. Place the medical bag, along with any trays or unused putty in to the returns bag but keep the loose label in your kit separate. This is important as DHL will NOT accept your return without this separate label. Please do NOT put inside the parcel or attach to the parcel!
3. Take the parcel along with the loose label to your local DHL depot or arrange a courier collection by visiting dhl.com, selecting your country from the drop-down list. Select book a Courier then eReturn Shipment, then enter your Waybill Number. Confirm collection address is correct then schedule your DHL collection.
It’s best that you take your impressions in good time; we can’t accept impression kits that are older than three months.