What can we help you with today?

We would recommend you seek dental advice to address these issues before placing an order with instasmile. For example, a buildup of plaque would make it difficult for you to get an accurate impression of your teeth and gum lines. This would need to be removed first so that you can make an accurate impression and ensure your instasmile has a secure and accurate fit.

If you are still unsure, send us some pictures of your natural teeth and gum line to suitability@instasmile.com and we'll assess these for you before you place an order.

Yes, instasmile clip-on veneers conceal a number of dental issues including discolored teeth, and we have a number shades for you to choose from. If you have severe discoloration, instasmile clip-on veneers may not fully cover this. We suggest that you email images of your natural teeth to suitability@instasmile.com so that we can assess these for you before you place an order.

Only the top part of your clip-in tooth (towards the back) may be visible. Our patent pending technology and design means that your instasmile will contain an opening on this part, so that you can chew food comfortably, and enjoy eating while wearing your instasmile. instasmile covers up to 10 teeth per arch, and this is dependent on your individual profile.

If you have crowns, caps, bridges, gum-level implants or veneers, as long as these (or your own teeth) are not loose, are fully secured come right down to cover your whole tooth to meet your gum line, you will be suitable.

If you are still unsure, please send us some pictures of your natural teeth and gum line to suitability@instasmile.com and well assess these for you before you place an order.

Sadly no, excessive gum disease or receding gums means that you cannot wear an instasmile.

If you are still unsure, please send us some pictures of your natural teeth and gum line to suitability@instasmile.com and we'll assess these for you before you place an order.

Sadly no, as these would affect you making an accurate impression, or having a secure and accurate fitting product. If you currently have a fixed retainer of any kind you will need to wait until this is removed before you would be suitable to wear an instasmile.

Sadly no. Our clip-on veneers need to attach securely onto your teeth. If you have teeth that are loose or brittle you cannot wear an instasmile.

Yes, if you have an underbite and/or crossbite, you'll still be able to use an instasmile. However, we recommend that your instasmile is for occasional use, and that eating with your instasmile in is kept to a minimum. This is because it may create an unbalanced bite pressure that could damage your clip-on veneer. And don't worry if you have an overbite, that's very common and creates no issues with an instasmile. If you have a severe overbite and or your teeth stick out or protrude, please understand that the instasmile will exaggerate this as we are adding 0.6mm-1.0mm to your natural teeth.

If you have a lot of heavily ground down teeth (less than 4 mm in length), sadly you will not be suitable for an instasmile. All instasmile products fit securely to your teeth, and we require a certain amount of teeth to be present to clip to.

If you have one or two ground down teeth you will be suitable as long as you meet all other suitability criteria. If you are still unsure, please send us some pictures of your natural teeth and gum line to suitability@instasmile.com and we'll assess these for you.

That's no problem, simply log on to your account with your chosen plan provider to update your card details.

You can add multiple payment methods to your Partial.ly customer account. To add a new payment method, login to your Partial.ly customer account, select the payment methods section and select the 'add a new payment method' button.

Below are some useful links for you:

All Countries - Partial.ly - https://partial.ly/login

Yes, you need to save a payment method to process future payments for your payment plan, you will need to create an account to secure this information.

You will be prompted to create a Partial.ly account when you select the payment plan option on our website. If you wish to create your customer account prior, you can do so at partial.ly/register.

You can log into your account at partial.ly/login

No, Partial.ly does not require any credit check.

No, Partial.ly does not accept PayPal at this time

Partial.ly accepts all major credit and debit cards. Partial.ly also accepts ACH bank transactions for payments to merchants located in the United States.

Still have questions regarding Partial.ly?

Email support@partial.ly.

To update the payment method, please log into your account and click the "Payment Methods" option on the menu at the top of the page and add a new payment method. Be sure to click "Use for all Payment Plans" under Usage to make it the default card. Please see adding and updating payment methods for more information.

We will keep you up to date on the status of your order via email and SMS and you can also track this yourself via your instasmile account online, including any tracking information My account

You can contact us anytime via your instasmile account, and our team will look into this for you. Should you have difficulty you may also contact support@partial.ly

We (instasmile) are the merchant and you will find our name next to your plan when logged into your Partia.ly account.

No, when you take out a payment plan your payment dates are fixed and cannot be changed. If you are experiencing financial difficulty, please contact us at payments@instasmile.com and we'll endeavour to help.

Cancellations can be requested in line with the terms and conditions of your order. Please contact us via your instasmile account online, if you wish to request a cancellation. Contact us

Refunds will be processed in line with our terms and conditions.

Once we've received your approved impressions, standard manufacture takes 15 days, or 10 days if you have added express manufacture to your order. You do have the option to add express manufacture to your order anytime, as long as we haven't started to make your instasmile. Please note these timeframes relate solely to the manufacturing timescale and excludes delivery timescales which could vary.

Yes, as long as you have a need for this solution, and we haven't started to manufacture your instasmile. Simply contact us using our contact form to request this, and our friendly team will contact you to make the change and take any payment that may be due

Our friendly customer service team is on hand to provide you with any help and support needed throughout your smile journey. You can contact us using our online contact form or via your instasmile Account area and a member of our friendly team will come back to you.

We also have Live Chat for any general enquiries you may have. Live Chat

You can log into your instasmile Account at any time to check the progress of your order, including when your self-impression kit has been dispatched, tracking information, when we have received your impressions, and when we are making your instasmile. You will also receive regular updates via email and SMS, so you know exactly what's happening with your order.

You may be entitled to cancel this contract and receive a refund within 3 days of receiving the Self-Impression Kit (cooling off period), provided it has not been used. Your kit must be returned unused, at your own cost and in full saleable condition. We must receive your unused kit within 21 days from the date you placed your order.

After the cooling off period your order becomes non-refundable. This is a custom made product and with each order, you are reserving a spot on our production queue and once the order has passed the cooling off period or the impression kit has been used, it cannot be cancelled or refunded. See our full refund policy here - Terms and Conditions

Our NEW and EXCLUSIVE ‘No Stress’ Impression Kit which can be used multiple times (if needed) Our NEW kit is proven to be our easiest and most effective impression system to date, so you shouldn't need to repurchase a kit.

Our NEW ‘No Stress’ impression kit is pre-loaded with putty, all you need to do is heat the tray following the instructions and away you go! Your impression system is reusable, so don't worry if you need to try again..

For more information on our ‘No Stress’ impression process and to download / print the instruction booklet visit: Impression Kit Guide

Remember, an accurate impression will result in a great fitting custom made veneer so please follow all instructions carefully.

It is really important that you don't ship your physical impressions back to us until we have invited you to do so, as this may cause delays to your order and incur extra costs.

Depending on where you reside, you may be provided with a return shipping label to return your approved impressions to us for physical inspection. If you have not received a return label, you will be required to return your approved impressions at your own cost, and we suggest using a tracked method.

That's great! If you have been invited to return your impression(s) to us, you will be able to track your return using your tracking information. When we receive them, our experts will make a physical inspection, and let you know the outcome and next steps.

You can also track the progress in your instasmile Account online.

Your mouth is a sensitive place, and anything new inside your mouth will take a little adjustment. Your instasmile may cause a slight lisp when first worn but usually disappears after 72 hours. The more you wear them the faster you will adjust to wearing them. It's also worth remembering that even fixed veneers can cause a lisp when they are first fitted.

It's easy to look after your instasmile to keep it looking its best. We suggest you wash it with warm (not hot or boiling) water after every use. Simply remove, rinse with water and use a soft bristle toothbrush (a baby toothbrush is ideal) to remove any food residue from the inside of your veneers. You can then use disinfectant tablets - similar to those used for dentures - twice a week to remove any unseen bacteria.

We do not recommend using toothpaste to clean your instasmile.

We provide you with a storage case to keep your instasmile safe. It's important that you do not leave your veneers in direct sunlight and avoid putting them in hot or boiling water, as this can cause your instasmile to warp.

If you have pets, be aware that they are instantly attracted to saliva, so keep your instasmile well out of reach!!

Our aim is to provide you with a quality product that fits securely and accurately. Every instasmile has a full quality check before we dispatch it to you to ensure it meets our high quality standards. Each instasmile product also comes with a 14 day manufacturer's warranty covering manufacturing errors or defects, or fitting issues.

Instasmile Classic and Dynamic products now include a 3 Year Warranty in the price as standard.

In the unlikely event that you need to claim against your manufacturer's warranty, please notify us within 14 days of receiving your instasmile by completing our online contact form. Please also include a short video and/or images of your instasmile showing the issue you are reporting. Our friendly team will look into this quickly for you, and let you know how this issue can be resolved.

You will be unable to claim against the manufacturer's warranty if:

• A repair or alteration has been attempted

• The product has been accidentally damaged

• The product has been lost

• The product has become stained

• The product fits, however, you are unhappy with how it looks. Remember, a period of adjustment is to be expected when you first receive your product

If you need to claim against your extended warranty, please notify us by completing our online contact form.

Our extended warranty covers breakage, loss and accidental damage. It includes up to a maximum of one remake (eg. 1 x top arch and/or 1 x bottom arch) during the warranty period. This starts from the date you receive your instasmile.

Instasmile Classic and Dynamic products now include a 3 Year Warranty in the price as standard. 

To claim against your extended warranty, please complete our online contact form, and include an image of your damaged instasmile. Our team will take care of the rest. For hygiene reasons, we do not require you to return any damaged products.

Your instasmile is custom-made to fit your unique dental profile. Due to this, and for hygiene reasons, we unfortunately cannot accept returns.

All of our products are carefully checked before dispatch to ensure they meet our extremely high quality standards. If you use your instasmile as directed in our aftercare leaflet, you will be able to enjoy wearing it for as long as possible.

It would be very unusual for your instasmile to break within the manufacturer warranty period of 14 days. In the event that this occurs, we would require you to upload a short video and/or images detailing the issue into your "instasmile account", so that our team can look into this for you.

If you have an extended warranty, and you are still within your extended warranty period with remaining claims, you may raise a claim. To do so, please complete the online form in your instasmile Account and upload images of your damaged instasmile, and our friendly team will take care of the rest. For hygiene reasons, we do not require you to return any damaged products.

If you are outside of your warranty period, you will be required to place a new order to replace your damaged instasmile.

That's great! If you wish to re-order and your dental profile has changed you will need to make a new impressions to ensure your instasmile has a secure and accurate fit.

If your dental profile has not changed, your previous product fitted correctly, and your impressions were approved within the last 6 months then you won't need to do your impressions again. Please contact us after placing your order so that we can get your order into manufacture for you.

If your impression were approved more than 6 months ago, there have been no changes to your dental profile, and your previous product fitted correctly, we may be able to use your impressions, Please contact us after placing your order and provide some natural images of your teeth and gumlines, and we will let you know if we can use your previous impressions.

Please be aware that all of our products are hand finished so you may notice slight differences with your new instasmile.

It's rare that packages are lost, and we track every package that leaves instasmile. We share your tracking information with you, so that you can follow your package's journey. All packages require a signature.

If your package is showing delivered, but you have not received it, please check if it has been signed for by a neighbour or a local depot.

If your package is still in transit after 7 days from the date of dispatch, please let us know by contacting us via your 'instasmile account' area, and we will contact the carrier for further information.

We'll usually dispatch your instasmile self-impression kit the next working day from the day of purchase. You'll be able to track your order via your instasmile account, and we'll also send you an email with all the relevant information as soon as it has left instasmile.

Please be aware that your self-impression kit will need to be signed for.